Training CPC Ltd Terms of Service

Quality Assurance Policy

It is the stated policy of Training CPC Ltd. to satisfy the requirements of course trainees in every way we can. We will always strive to improve our services.

This is achieved by;

1. Ensuring we prepare fully for course delivery

2. Ensuring we understand the needs of our trainees prior to arrival on a course

3. Being committed to the on-going development of our instructors and staff

4. Fully reviewing all course feedback and taking preventative action wherever a problem arises

5. Using our senior instructor/manager to shadow course delivery and provide constructive feedback

Signed: MR M L Dibdin Dated: 25th February 2023 Review date: 24th February 2024

MDRS Username and Password Security Procedure

Training CPC LTD, Scunthorpe, will ensure that only authorised personnel have access to the MDRs system.

This will be achieved by;

1. The Administration Manager being the only person to distribute the MDRS username and password to the authorised personnel.

2. If a member of staff leaves who had access to MDRS, the Administration Manager will contact the Master Driver CPC team to request an updated password.

3. If at any time there are concerns that the username or password may be being abused, the Administration Manager will contact the Driver CPC team immediately to make them aware of the issue.

Signed: MR M L Dibdin Dated: 25th February 2023 Review date: 24th February 2023

Instructor Continuous Professional Development Policy

Training CPC LTD, Scunthorpe, are committed to the continued professional development of the instructors we use, both employed and sub contracted.

We will ensure our instructors are always up to date with relevant legislative changes and best practice instructional techniques by;

1. Holding quarterly instructor meetings, where ideas can be exchanged and experiences shared

2. Circulating all relevant articles from industry press to all instructors

3. Attending relevant FTA and RHA legislation seminars

4. Ensuring our instructors undergo refresher training and assessment for their instructional techniques on a 5 yearly basis

Signed: MR M L Dibdin Dated: 25th February 2023 Review date: 24th February 2023

Instructor Sanction Policy

Training CPC LTD, Scunthorpe, will require all instructors used for the delivery of RTITB Driver CPC training to have the following qualifications/experience as a minimum;

  1. Registered RTITB instructor
  2. Evidence of attending the RTITB Driver CPC Consortium Online Induction
  3. 2 years LGV driving experience
  4. 1 years’ experience of delivering classroom training

In addition, all instructors will be required to present a short classroom lesson to the Training Manager prior to recruitment to ensure that have suitable presentation skills.

Signed: MR M L Dibdin Dated: 25th February 2023 Review date: 24th February 2023

Health and Safety Policy

Training CPC LTD, Scunthorpe, are committed to providing safe and healthy working and learning conditions. We are also committed to ensuring equipment and systems of work are safe and fit for purpose.

We will ensure all staff and trainees are provided with suitable information and supervision in order to achieve this.

We also accept responsibility for the health and safety or other people who may be affected by our services.

Our appointed health and safety representative is Mr Michael Dibdin, who is responsible for managing all aspects of our health and safety systems.

Our Health and Safety systems include, but are not limited to, the following;

  • 6 weekly fire drills
  • Weekly fire alarm tests
  • Fortnightly emergency lighting tests
  • 3 monthly review of risk assessments
  • Monthly visual check of building for maintenance requirements

Signed: MR M L Dibdin Dated: 25th February 2023 Review date: 24th February 2023

Equal Opportunities Policy

Training CPC LTD, Scunthorpe, are an equal opportunities employer and training organisation. The company wholeheartedly supports equal opportunities in employment and the provision of training and opposes all forms of discrimination.

Every possible step will be taken to ensure that individuals are treated equally and fairly and enabled to participate in the training we provide to the fullest.

We gather information about individuals prior to attending a course to ensure that we are able to provide them with the opportunity to learn in a positive, enabling and non-discriminatory environment.

Signed: MR M L Dibdin Dated: 25th February 2023 Review date: 24th February 2023

Refunds Procedure

Training CPC LTD, Scunthorpe, is committed to customer and trainee satisfaction, therefore if we are found to have delivered a sub-standard service, we will take steps to reimburse any and all customers/individuals affected. The Training Manager will be responsible for ensuring a suitable investigation is undertaken and a refund provided were required.

This does not affect our standard terms and conditions of sale, nor apply in situations where we reasonably deem we were not at fault.

Signed: MR M L Dibdin Dated: 25th February 2023 Review date: 24th February 2023

Complaints Procedure

Complaints/concerns regarding services provided by Training CPC LTD, Scunthorpe, or RTITB Driver CPC Consortium members should be submitted, in email, to;

Mr M L Dibdin, Director, Training CPC LTD, md@trainingcpc.couk

The email should outline the nature and details of the complaint/concern including, where appropriate, dates of training, course title, training venue and instructor(s) names.

 MLD Training will process all complaints/concerns within 10 working days.

We will ensure all complaints are dealt with effectively and that appropriate corrective and preventative action is taken.

When concluded, all complaints are reviewed by the General Manager.

Signed: MR M L Dibdin Dated: 25th February 2023 Review date: 24th February 2023